Section 3 Customer Conduct, Communications, and Ethics

Standards of care and Code of Ethics

17 min read · Lesson 5 of 8

About This Lesson

Now the ethics arc — the single heaviest territory on the Series 63, and it opens with the question underneath every other question: what duty is owed, by whom, and when? Three standards coexist. Advisers carry a fiduciary duty that never sleeps. Broker-dealer agents answer to Reg BI at the moment of recommendation. And the older suitability obligation still hums underneath. Sort the professional and the moment correctly, and the rest of the question usually solves itself.

What you'll cover

  • the best-interest trio: fiduciary duty, Regulation Best Interest, and FINRA 2111 suitability — who owes which, and when it attaches
  • compensation as a conflict: fee models, performance fees and the qualified-client thresholds, referral fees, and FINRA 2121's fair-pricing rule
  • the conflicts framework — what no disclosure can cure versus what full written disclosure permits
  • pay-to-play: the 2-year time-outs under SEC Rule 206(4)-5 and MSRB G-37, with their de minimis dollar lines
  • the SEC Code of Ethics rule (204A-1) and its three reporting clocks for access persons

Ethical Practices is 25% of the exam by itself — the largest single function — and this chapter is its foundation.

What "best interest" actually means

"Best interest of the client" sounds like one idea. It's three — the phrase appears in three different regulatory regimes that apply to different professionals at different moments, and the Series 63 expects you to keep them surgically distinct.

An investment adviser owes a fiduciary duty — the highest standard, and the one with no off switch. It is continuous, not point-of-sale. It survives the recommendation. It requires not just acting in the client's best interest but proving it: disclosure of all material conflicts, full transparency of compensation, and loyalty that places the client's interests ahead of the firm's.

A broker-dealer agent is subject to Regulation Best Interest (Reg BI) under SEC Rule 15l-1. Reg BI attaches at the time of recommendation — not before, not after — and requires the agent to act in the customer's best interest without placing the firm's financial interests ahead of the customer's. It runs on four named obligations: Care, Disclosure (including Form CRS), Conflict of Interest, and Compliance.

FINRA Rule 2111 is the suitability standard for recommendations outside Reg BI's scope; it does not apply to recommendations subject to Reg BI — a recommendation must fit the customer's profile. Rule 2111 does not apply to a recommendation subject to Reg BI — for a covered retail recommendation, analyze the broker-dealer's conduct under Reg BI, not as a layer on top of suitability. Know suitability's three components cold, because they resurface all over this module: reasonable-basis (the product works for someone), customer-specific (it fits this customer), and quantitative (the pattern of recommendations is appropriate).

Highest standard

Fiduciary duty

IAA §206 · State USA

Applies toIAs, IARs
TimingContinuous
TriggerAdvice relationship

Components

  • Duty of care
  • Duty of loyalty
  • Full disclosure
  • Conflict management
Point of sale

Regulation Best Interest

SEC Rule 15l-1

Applies toBDs, agents
TimingAt recommendation
TriggerEach recommendation

Four obligations

  • Care
  • Disclosure (Form CRS)
  • Conflict of interest
  • Compliance
Outside Reg BI

Suitability

FINRA Rule 2111

Applies toBDs, agents
TimingAt recommendation
TriggerRecommendation

Three components

  • Reasonable-basis
  • Customer-specific
  • Quantitative

Compensation

  • Fees: Assets under management (AUM) fees, flat fees, hourly fees. Must be fully disclosed.
  • Commissions: Transaction-based compensation. Creates potential conflict of interest (incentive to trade more).
  • Performance-based fees: Only permitted with qualified clients (generally $1.1M+ AUM or $2.2M+ net worth; rising to $1.4M / $2.7M for advisory contracts entered on or after June 29, 2026 under the SEC Rule 205-3 inflation adjustment). The qualified-client and fulcrum-fee methods are separate performance-fee pathways — a qualified-client contract need not use a fulcrum fee.
  • Soft dollars: Using client commissions to pay for research and services. Permitted under Section 28(e) safe harbor if used for eligible research that benefits clients.
  • All compensation must be disclosed to clients

Compensation and the duty to disclose it

Follow the money — the exam does. How an adviser or agent is paid is itself a conflict of interest, and the duty to disclose compensation is one of the most heavily tested topics in this chapter.

  • AUM, flat, and hourly fees — the standard adviser compensation models. All must be disclosed in Form ADV Part 2A (the brochure) and in the advisory contract.
  • Commissions — transaction-based compensation creates an incentive to recommend more trades. The Reg BI Care Obligation requires BDs to consider whether commission-based recommendations remain in the customer's best interest.
  • Performance-based fees — permitted only with qualified clients: $1.1M+ AUM with the adviser or $2.2M+ net worth (rising to $1.4M / $2.7M for advisory contracts entered on or after June 29, 2026 under the SEC Rule 205-3 inflation adjustment). The NASAA Performance-Based Compensation Exemption Model Rule 102(f)-3 mirrors the federal threshold.
  • Referral fees and solicitor arrangements — permitted with written disclosure under SEC Rule 206(4)-3 (the Cash Solicitation Rule) and equivalent NASAA rules. The conflict must be disclosed before the client engages, not after.
  • Markups, markdowns, and commissions — governed by FINRA Rule 2121 (Fair Prices and Commissions). Compensation must be fair and reasonable considering the type of security, availability in the market, price, the amount of money involved, the firm's overall pattern of charges, and disclosure to the customer. The historical 5% guideline is a starting reference, not a safe harbor. The rule applies whether the firm acts as principal (markup/markdown) or agent (commission), and excessive markups are a violation regardless of how the charge is labeled.

Conflicts of Interest and Prohibited Activities

  • Loans to/from clients: Advisers should not borrow from or lend to clients
  • Sharing in profits/losses: Generally prohibited unless the adviser contributes proportionally
  • Client confidentiality: Must protect non-public personal information (Regulation S-P)
  • Insider trading: Strictly prohibited. Trading on material non-public information (MNPI) violates Section 10b-5
  • Selling away: Engaging in securities transactions outside the scope of employment with the firm — prohibited
  • Market manipulation: Any scheme to artificially influence the price of a security
  • Personal securities transactions: Must be reported and monitored. Access persons must submit holdings and transaction reports.
  • Outside securities accounts: Must be disclosed and approved
  • Political contributions (pay-to-play): Restrictions under SEC Rule 206(4)-5 to prevent advisers from winning government contracts through political donations

Conflicts of interest — the framework

Here's the honest premise the rules are built on: a fiduciary cannot eliminate every conflict of interest. What the law demands instead is a discipline — identify, mitigate, and disclose each one. The Series 63 tests two lists: the conduct no disclosure can cure, and the conduct disclosure makes permissible.

Prohibitions (no disclosure cures these):

  • Borrowing from or lending to clients (outside approved channels — e.g., margin from the firm's clearing broker)
  • Sharing in profits and losses of a client's account (limited exception for proportional contributions in joint accounts)
  • Trading on or tipping material nonpublic information (insider trading)
  • Misappropriating client assets

Permitted with full written disclosure:

  • Soft dollar arrangements within the Section 28(e) safe harbor
  • Principal trades by an adviser (with prior written client consent per trade under SEC Rule 206(3))
  • Agency cross transactions (NASAA Model Rule 102(f)-1 — covered in Section 3)
  • Outside business activities and outside brokerage accounts (notice to firm)

One more name to recognize: the Uniform Prudent Investor Act, adopted by most states, supplies the background standard for trustees and advisers managing client assets — diversify, balance risk and return, consider beneficiary circumstances, delegate prudently. The Series 63 doesn't require every UPIA provision, but it does expect the central premise on sight: prudence is evaluated at the portfolio level, not investment-by-investment.

Pay-to-play — SEC Rule 206(4)-5 and MSRB Rule G-37

Winning government business with campaign checks is its own regulated hazard. The pay-to-play rules restrict political contributions by financial professionals who solicit business from government entities — two parallel regimes, and the Series 63 tests both by their numbers.

SEC Rule 206(4)-5 (investment advisers): an adviser that makes a political contribution to an official with influence over advisory contracts must wait 2 years before receiving compensation from that government entity. De minimis exceptions: $350 per election for officials the contributor can vote for; $150 for those they cannot.

MSRB Rule G-37 (municipal securities professionals): substantively similar — a 2-year ban on municipal securities business with an issuer following a triggering political contribution by a covered associate, with parallel de minimis thresholds ($250 per election for officials the contributor can vote for, $0 otherwise).

Three traps to internalize: both rules apply to the firm, not just the individual — one covered associate's check can bench the entire firm. Both require ongoing record-keeping of covered contributions even when no government business is being sought. And refunding the contribution does not cure the violation once it's discovered — there's no undo button on a triggered time-out.

Code of Ethics — SEC Rule 204A-1

Every registered investment adviser must adopt, distribute, and enforce a written Code of Ethics under SEC Rule 204A-1. The Code polices the personal securities trading of supervised persons — and, more strictly, access persons, the supervised persons with access to nonpublic information about client transactions or recommendations. The Series 63 cares most about the paperwork rhythm.

Three reporting clocks, tested directly:

  • Initial holdings report — due within 10 days of becoming an access person, with data current within 45 days.
  • Quarterly transaction reports — due within 30 days of each quarter-end, listing every reportable personal securities transaction.
  • Annual holdings report — due at least once per 12-month period, again with data current within 45 days.

Pre-clearance is required for IPOs and limited offerings (private placements) — not for routine trading in publicly available securities. The Code must also require prompt internal reporting of violations to the chief compliance officer and must prohibit fraud against clients in any personal trading activity. And note the meta-rule: failing to maintain or enforce an effective Code of Ethics is itself a violation, independent of any underlying trading misconduct. The paperwork failure is the offense.

Standards-of-care answer framework

Every duty question comes down to who and when. Identify both before reading the answer choices:

  • Investment adviser or IAR → fiduciary duty, always, continuously. Look for "ongoing", "monitoring", "review", "throughout the relationship".
  • BD or agent recommending a security → Reg BI. Look for "recommended", "at the time of purchase", "Form CRS".
  • BD or agent without a recommendation → suitability does not attach; only general fair-dealing and anti-fraud duties apply.

The Series 63 tips its hand in the noun: a question naming "the investment adviser" and asking about a continuing obligation is almost certainly fiduciary duty. One naming "the registered representative" at the moment of a trade is almost certainly Reg BI. Read the actor, then the timing, then the answers.

Concept Check

An investment adviser owes which standard of care to their clients?

Under the federal Investment Advisers Act and adopted by USA, an investment adviser owes a FIDUCIARY duty to clients — the highest standard of care under law. This duty has two components: duty of care (advice must be in the client's best interest) and duty of loyalty (place client's interest above the adviser's own and disclose material conflicts). Broker-dealers, by contrast, are subject to Regulation Best Interest (Reg BI) when making recommendations to retail customers — a best-interest standard distinct from fiduciary duty. The two standards apply to different professionals at different moments. <!-- CC:s63-ethics-standard-of-care -->
Concept Check

Performance-based fees may be charged to:

Under SEC Rule 205-3 and NASAA model rules, performance-based fees may only be charged to QUALIFIED CLIENTS. A qualified client has either (a) at least $1.1 million in AUM with the adviser after the contract, or (b) net worth in excess of $2.2 million (excluding primary residence). The SEC adjusts these thresholds for inflation every 5 years; for advisory contracts entered on or after June 29, 2026, the thresholds rise to $1.4 million AUM or $2.7 million net worth (existing contracts are grandfathered). Performance fees to non-qualified clients violate the Advisers Act and state law. The rule exists because performance fees create incentives to take excessive risk. <!-- CC:s63-ethics-performance-fees -->
Concept Check

An investment adviser makes a $500 political contribution to a state official who can influence advisory contracts. Under the pay-to-play rule:

Under SEC Rule 206(4)-5 (pay-to-play rule for advisers) and MSRB Rule G-37 (parallel rule for municipal securities dealers), political contributions by advisory personnel to officials who can influence the award of government advisory business trigger a 2-year ban on the adviser receiving compensation. DE MINIMIS exception: contributions of $350 or less to candidates the contributor is entitled to vote for, and $150 or less to others, do not trigger the ban. A $500 contribution to a non-vote candidate exceeds $150 and triggers the ban. <!-- CC:s63-ethics-pay-to-play -->
Concept Check

Under SEC Rule 204A-1, an access person at a registered investment adviser must:

SEC Rule 204A-1 (the Code of Ethics rule) requires access persons — supervised persons with access to nonpublic information about client transactions or recommendations — to report initial holdings within 10 days of becoming an access person, quarterly transaction reports within 30 days of quarter-end, and annual holdings reports. Pre-clearance is required only for IPOs and limited offerings, not for every trade. Outright trading bans are not required. <!-- CC:s63-ethics-code-of-ethics-access-persons -->
Concept Check

An investment adviser receives a referral fee from a broker-dealer for sending clients to that broker for execution services. Under the adviser's fiduciary duty, this arrangement must:

Fiduciary duty requires full and fair disclosure of all material conflicts of interest. A referral fee arrangement creates a conflict because the adviser has a financial incentive that may not align with client interests. The adviser must disclose the arrangement in writing in advance — typically in Form ADV Part 2A and the advisory contract. Referral fees are permitted with proper disclosure under SEC Rule 206(4)-3; there is no de minimis threshold that exempts a material conflict from disclosure. <!-- CC:s63-ethics-conflicts-disclosure-referral -->
Concept Check

Under federal and NASAA frameworks, which standard of conduct applies when a BROKER-DEALER makes a personalized recommendation to a retail customer?

Under SEC Regulation Best Interest (Reg BI), adopted in 2019, a broker-dealer making a personalized recommendation to a retail customer must act in the customer's BEST INTEREST. This is distinct from the FIDUCIARY DUTY applicable to investment advisers under SEC v. Capital Gains Research Bureau (1963) and the Investment Advisers Act. Reg BI imposes four Obligations (Disclosure, Care, Conflict of Interest, Compliance) but is considered LESS STRINGENT than the IA fiduciary duty. Strict liability is not the standard. The "shingle theory" is a historical antifraud concept. <!-- CC:s63-ethics-reg-bi-vs-fiduciary -->
Concept Check

Under SEC interpretive guidance, the fiduciary duty owed by an investment adviser to its clients consists of two principal duties:

Under the SEC's 2019 interpretive guidance and case law beginning with SEC v. Capital Gains Research Bureau (1963), an IA's fiduciary duty consists of two principal duties: (1) DUTY OF LOYALTY (acting in the client's best interest, eliminating or fully disclosing conflicts of interest) and (2) DUTY OF CARE (providing advice in the client's best interest, seeking best execution, providing advice over the entire relationship). The duty of disclosure is a COMPONENT of the duty of loyalty. Suitability and best execution are SUBSETS of the duty of care. "Good faith" and "fair dealing" describe lower commercial standards. <!-- CC:s63-ethics-fiduciary-loyalty-and-care -->
Concept Check

An IAR participates in fundraising for a state-level candidate by hosting a $750 dinner for the candidate at her home. She is the sole IAR involved in soliciting government contracts at her firm. Under SEC Rule 206(4)-5 and parallel MSRB Rule G-37:

Under SEC Rule 206(4)-5 (the IA pay-to-play rule) and parallel MSRB Rule G-37, a "COVERED PERSON" who makes a contribution exceeding $350 to an official with influence over advisory contracts triggers a TWO-YEAR BAN on the firm receiving advisory compensation from that government entity. The rule applies to direct contributions AND IN-KIND fundraising (hosting events, providing transportation). The 2-year look-back prevents advisers from "buying" government clients. The de minimis is $350 per election for candidates the contributor can vote for; otherwise $150. The ban applies regardless of whether the contribution influenced an award. <!-- CC:s63-ethics-msrb-g37-pay-to-play -->